3D Printing/Scanning
1. What are 3d printing limitations? 
2. How to export 3d file to STL format?
3. What is layer thickness? What thickness to choose?
4. What is the printing accuracy?
5. How long is delivery time?
6. Is my design suitable for 3D Printing?
7. What are characteristics of different printing materials?
8. What are our business hours?

Shopping questions
1. Are there demo machines available?
2. Can you print samples for testing before purchase?
3. How long is leading time?
4. Is there ant training?
5. Do you have on-site services?
6. How long is warranty period?
7. Official Line and FB pages for shopping

1. What are 3D printing limitations? 
Because the standard nozzle diameter is 0.4mm, lines smaller than 0.4mm cannot be printed, and the wall thickness needs to be greater than 0.4mm.
Round hole must be greater than 0.8mm. The maximum size cannot exceed 330 x 240 x 300 mm (large models need to be separated)

2. How to export 3D file to STL format?
Please refer to the 3D software export STL file tutorial article

3. What is layer thickness. What thickness to choose?
Layer thickness is the thickness (height) of each layer of the model. The lower the layer thickness, the better surface looks, but if the model has many overhangs, it is recommended to choose a higher layer thickness to achieve better surface quality.
The print layer thickness currently provided is 0.1mm, 0.15mm, 0.2mm, 0.25mm, 0.3mm
(Layer thickness does not affect the price, but affects the printing time and delivery time.)

4. What is the printing accuracy?
Best FDM model printing accuracy is (0.1mm ~ 0.2mm)
Best SLA model print accuracy is (0.1mm)
However, the complexity of the printed object, the orientation and the materials used will affect the accuracy.

5. How long is delivery time?
Standard size items take about 2-4 working days, please contact us for details.

6. Is my design suitable for 3D Printing?
Please refer to the article on designing 3D printing parts for FDM printer or article on designing 3D printing parts for SLA printer according to the type of machine

7. What are the characteristics of different prinitng materials?
Please refer to the 3D Printing filament Comparison Guide article
The following chart is a comparison table of the material properties of FDM 3D printer

8. What are our business hours?
Monday to Friday 9 am to 6 pm, closed on weekends. But we can extend working hours or come on weekend to meet you! Please, schedule an appointment in this case.

Shopping questions

1. Are there demo machines available?
3D printers:
The FDM 3d printers currently on display are Ultimaker S3, Ultimaker S5 Pro Bundle, Prusa i3 MK3S
Light curing printers include Flashforge Hunter.

3D scanner:
Currently there is professional 3D scanner Einscan Pro2x+ full set showing the EinScan series.

2.  Can you print samples for testing before purchase?
Yes we can print a small to adverage size sample for you free of choise for evaluating the machine

3. How long is leading time?
Most machines are delivered within one to two weeks. For details, please contact us.
Phone: 3709 9430 e-mail: client@3dmart.com.hk

4. Is there any training?
Free training is provided with any machine if conducted in our office.

5. Do you have on-site services?
We provide on-site installation and maintenance services. But there might be extra charges.

6.How long is warranty period?
All machines standard warranty is one year, please contact us for details.
Phone: 3709 9430 e-mail: client@3dmart.com.hk
Please refer to this article for the machine warranty repair process

7.Official Line and FB pages for shopping
Official LINE: Click here to scan the QRcode or search for “@ 3dmart” in the LINE APP.
Facebook Fan Page: https://www.facebook.com/3dmart.com.tw/