We are pleased to share Ultimaker's milestone in digital manufacturing localization: Ultimaker has officially obtained ISO 9001 quality management and ISO 14001 environmental management certifications.
．What do these international certifications represent?
Both are international standard certifications, meaning that Ultimaker is not only a 3D printing company but also represents professional, high-quality 3D printers, and is a fully qualified and trustworthy supplier in terms of both quality and environmental aspects.
．What is ISO 9001?
ISO 9001: The latest 2015 certification requires companies to demonstrate a quality management system across all end-to-end processes that can provide products and services that meet customer and regulatory requirements, and improve customer satisfaction through effective application systems.
．What is ISO 14001?
ISO 14001: The latest 2015 certification requires companies to manage environmental aspects according to the new High-Level Structure (HLS, the structural requirements for ISO management system standards) and is applicable to all management systems, for example, enabling companies to achieve sustainable development.
．Audit Team: BSI Group Certification
Headquartered in the UK, BSI is a founding member of the International Organization for Standardization (ISO); BSI Group partnered with Ultimaker and provided comprehensive guidance at every stage. To achieve the latest 2015 certification, Ultimaker's corporate headquarters and global subsidiaries underwent a rigorous audit by qualified independent auditors (with professional backgrounds in the automotive industry, Philips, and ASML). Ultimately, Ultimaker's management system impressed the audit team with its quality and environmental measures that exceeded requirements.
．Exceeding Requirements
The management procedures of each Ultimaker department were evaluated against various factors of the latest ISO 9001—from organizational risk to supply chain management. The BSI auditors found zero "major non-conformances" and only one "minor non-conformance" in the Ultimaker system, which was corrected before certification.
The audit team even commented that it is very rare for such a highly qualified and relatively young company to perform so well.
Also impressive were Ultimaker's data in "Qualitative Measurement R&R"; while it sounds complex, it's simply a method to analyze measurement systems, aiming to record the size and type of errors occurring during measurement.
The auditors had heard of this advanced method and its advantages before but had not seen it used by other companies; therefore, they were very impressed by Ultimaker's leading position in the 3D printing industry.
Jesma, an auditor from BSI Group, stated: "This achievement demonstrates Ultimaker's commitment to providing world-class products and customer experience, while also meeting the highest environmental management standards; we were particularly impressed by Ultimaker's continuous improvement and the high maturity of its management system."
．Continuous Growth in the Future
Matthew Burford, Ultimaker's QA Manager who led the certification project, emphasized: "Obtaining certification is just a good start. Ultimaker will continue to refine and strengthen risk management, and prioritize user rights and experience."
Jos Burger, Ultimaker's CEO, stated: "These ISO certifications represent Ultimaker's commitment to promoting the adoption of desktop 3D printing by businesses worldwide; and the excellent results in testing standards highlight customer satisfaction, risk management, regulatory compliance, and continuous improvement as core values of Ultimaker. As 3D printing impacts global industries, Ultimaker continues to grow while providing feedback throughout the process to help transform the industry and accelerate towards a future of smart manufacturing."
As Ultimaker's general agent in Taiwan, 3D Mart is delighted to see them receive this international certification. Our professional staff are sent to Ultimaker for factory training every year, and we will continue to provide everyone with better service and 3D printing quality in the future.
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Original link: https://ultimaker.com/en/blog/52751-company-update-ultimaker-achieves-iso-9001-and-iso-14001-with-flying-colors